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Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
-- Donald Porter
 

 

Tuesday, May 19, 2020

New understanding

You don’t gain understanding just because you desire it. Understanding requires mental effort, humility, time, patience, commitment.

Understanding is costly, and it is worth the cost. Understanding opens up valuable options to you.

When you understand another person’s perspective, you can cooperate with that person to mutual benefit. Understand a concept, a process, the context of a situation, and you can leverage that understanding to produce great value.

Understanding is necessarily built on what you already know. Yet to achieve true understanding, you must accept that your current understanding could be partially or entirely ill-informed.

Engage your curiosity, and then follow where it leads. Shed your assumptions, let go of your need to prove anything, and allow understanding to grow out of the truth you experience.

Seek to understand, work to understand, and humble yourself before the reality of what you learn. Every new understanding enriches what you already understand, and opens the door to understand even more.

— Ralph Marston

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