Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
-- Donald Porter



Thursday, February 6, 2003

Do you know?

Do you know what opportunity looks like? Real opportunity most often looks like a lot of long, hard work. Do you know where to look for opportunity? You’re most likely to find it in the problems, the frustrations and the challenges about which the most people complain the most loudly.

Do you know what to do with opportunity when you find it? The best thing you can do is to take full responsibility for transforming it into something of real and lasting value. How do you do that? With an unshakable commitment, a positive attitude, the willingness to make whatever effort is necessary, and the persistence to continue until it is done.

Do you understand what opportunity is not? It is not a free ride, or a lucky break, or an invitation to get something for nothing. Do you want to make the most of a great opportunity? Then get busy and put everything you have into making it happen, for if you do, it will.

— Ralph Marston


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