|
If you are a subscriber to The Daily Motivator and you are not receiving
all or some of the daily e-mail messages, here is some helpful
information.
Our TOP PRIORITY at The Daily Motivator is the reliable delivery of the
daily messages. In more than ten years of publication, we have NEVER
missed a single publication day. Occasionally (maybe once or twice a year)
there are technical problems on our end that cause the e-mail to be
delayed, but in every case, as soon as these problems are discovered, we
fix them and make sure that day's message is sent to every subscriber.
These problems are very rare. We maintain two separate Internet servers on
two completely separate networks so as to have 100% redundant capacity in
case there is trouble with one of the servers or the network it is on. If you are a paid subscriber to The Daily Motivator and you are not receiving some or all of the daily messages, there is a 99.9% probability that the problem is due to the messages being erroneously blocked or re-directed by your Internet provider, your computer security software, or your e-mail program. Almost all e-mail programs and Internet providers now include some form of spam blocking, in an attempt to reduce the number of unwanted messages that you receive. Sometimes, these spam blocking features inadvertantly block legitimate e-mail that you want to receive, such as The Daily Motivator. In most cases, messages from The Daily Motivator will not be blocked by spam blocking programs. However, there are many different ways these programs can be set up, so it is certainly possible. If you know you are using a spam blocking feature in your e-mail program or through your Internet provider, the best way to make sure you receive every daily message from The Daily Motivator is to add our e-mail address to your list of "acceptable senders." Most of the spam blocking programs give you the ability to create and maintain a list of e-mail addresses that you ALWAYS want to receive e-mail from. Often this list is referred to as an "acceptable senders" list or just as your "address book." The Daily Motivator is always sent from the following address: RMarston@greatday.com So, if possible, please add the above address to your acceptable sender list or your address book so that e-mail from that address will always go through to you. For your convenience, we have provided specific instructions for subscribers who use the following Internet/e-mail services:
SBC Global For others, please check with your e-mail program instructions or your Internet provider for more information on how to add an address to your acceptable sender list. One problem we sometimes see is that the subscriber has accidentally "marked" one of the previous Daily Motivator messages as "spam". Usually this is done by clicking on a button in your e-mail program that says "report spam" or "this is spam". When this happens, our e-mail address (RMarston@greatday.com), or sometimes just the domain name (greatday.com) gets added to a "blocked senders list" and future messages will be deleted or put in the spam mailbox. Also, spammers always use forged e-mail addresses to send their spam, and sometimes spammers use the term "greatday" in their forged address, because "great day" is a common phrase. So if the subscriber receives a spam message with "greatday" in the spammer's address, and clicks on the "report spam" button, this could cause all messages from the "greatday.com" domain to be rejected. The solution is to these problems is to check your "blocked senders" list and make sure the address "RMarston@greatday.com" and the domain name "greatday.com" are NOT included on that list. If you find either or both of them on the list, removing them will most likely solve the problem and allow the messages to get through to you. If you're not sure what kind of spam blocking is in effect on your e-mail account, the best way to make sure is to contact your Internet provider. When you contact your Internet provider, tell them that you want to receive e-mail that is sent from the following e-mail address and server:
E-mail address: RMarston@greatday.com We also use an alternate outgoing server on a different network in case e-mail from our primary server is not getting through to a particular domain or subscriber. The alternate server information is:
E-mail address: RMarston@greatday.com Another problem that we've seen recently is with add-ons such as Google Desktop and other "toolbar" programs. When you install these programs, they sometimes set themselves up to automatically check your e-mail. That's great if you only have one e-mail program on your computer. But recently we discovered a problem with a subscriber who had installed Google Desktop. He normally used Outlook Express to check his e-mail, but when Google Desktop was installed it started using Netscape to automatically check his e-mail when he was away from the computer. The problem was that he didn't realize some of his e-mail was going into his Netscape e-mail program instead of his Outlook Express program. During the day, when he was at his computer, he would regularly check his e-mail with Outlook Express and see most of the e-mail that people sent him. However, at night, when he left his computer running, Google Desktop would cause Netscape to check his e-mail. All The Daily Motivator messages, which are sent in the early morning hours, were downloaded into his Netscape e-mail program, where he never saw them. When he finally figured out where to look, he found all the "missing" Daily Motivator messages waiting for him in his Netscape e-mail program. If you continue to have problems, I will be happy to help you figure out what's going on. If you're having trouble receiving e-mail from The Daily Motivator, please understand that if you try to send and e-mail to me describing your problem, you may not receive my reply (because, just like the daily messages, my reply might be blocked). So, for this kind of problem, the best way to contact me is by telephone. You can call toll free within the USA by dialing 1-888-794-4300. Outside the USA, you can call +1-512-401-4900. If you call and get my voice mail, be sure to leave a callback number and spell out your name. |