Daily Motivator Slide Show Troubleshooting page
If you're having problems viewing the slide show version of The Daily Motivator, here are some things to check.
If you are able to see the pictures but cannot hear the music, click here to go to the Music Troubleshooting Page.
Do you have a "pop-up blocker" program?Some pop-up blockers have an option which allows you to block all Flash movies. If you have that option checked, you'll be unable to see the slide shows. If you have a pop-up blocker, make sure it's NOT blocking Flash movies.
Make sure you're clicking on the correct link.There are three links in the daily e-mail you receive. One link is to the main page of The Daily Motivator. Another link is to the Subscriber Area. The other link is the one that will bring up the slide show. The slide show link is the one right after the words that say:
To view this message as a self-running slide show, click on the link below
The link includes a question mark and some random numbers & characters after the question mark. If you are copying and pasting the link, be sure to copy the entire link (it should be on a line by itself).
Windows Users - Close all windows in Internet Explorer before clicking on the linkAfter you click on the link in your e-mail, the slide show will open in your web browser (most common web browser - Microsoft Internet Explorer). If you already have Internet Explorer open and minimized, the slide show will open in Explorer but you won't see it because it is in the window that is minimized.* So the best thing to do is to close all your Internet Explorer windows before clicking on the link. Alternately, you can click on the link and then click in the taskbar on the button that will say "Positive Pause Daily Version." (*The Macintosh version of Internet Explorer does not have this issue.)
If the link doesn't show up as an active link in your e-mailSome older e-mail programs will not convert the link to an active link. If you see the words "To view this message as a self-running slide show, click on the link below" but the line below those words is not an active link, here's what to do:
If you click on the link and absolutely nothing happensIf the link shows up in your e-mail as an active link, and yet when you click on it your web browser does not come up, then most likely some program or some person has changed the security settings on your computer so that it doesn't permit you to click on links in e-mail messages. Try opening another e-mail with a web link in it to see what happens when you click on that link. If your computer is not allowing you to click on links in e-mail messages, then you will need to contact your computer or software provider for further details on how to get this working correctly.
You can also access the slide show from the Subscriber area.If you're still having trouble with the link, there's an alternate method of viewing the current day's slide show. Just go to the Subscriber Only section of The Daily Motivator website and LOG IN using your subscription address. Then click on the "Slide Show" button. To get to the subscriber log in page, click HERE.
Make sure you have the current version of the Adobe Flash Player.The visual portion of the slide show requires the Adobe Flash Player. This plug-in is available free of charge for Windows, Macintosh and Unix platforms and is already installed on most computers, but some older computers may not have it or may have an older version.
To make sure you have the current version, here's what to do:
Make sure you are connected to the InternetOnly the link to the slide show is included in the e-mail you receive. To view the slide show, your computer must be connected to the Internet at the time you first view it.
Give your browser enough memoryThe slide show file contains several large photographs and because of that it requires a fairly large amount of space in your computer's memory. If you're able to click on the link, and then you see the "Loading" message, but you just see a black screen after that, then it could be that your browser is running low on memory. Try quitting your browser (Internet Explorer or Netscape). Then re-start your browser and try viewing the slide show again.
If you are on a corporate network (LAN)If you are accessing the Internet through your company's LAN, you may be behind a firewall which could be set up to prevent the downloading of large files such as the slide show file. If this is a possibility, contact your network administrator and tell him/her that you're having trouble viewing a Flash ("swf") file that is approximately 600K bytes in size.
If you are on a dial-up connectionThe Daily Slide Show is from 400K to 600K bytes in size. On a 28.8 or slower dial-up connection, it may take 30 seconds or more to begin running.
If the slide show starts out fine and then stops midway throughThis happens most often with AOL users. Most likely there was an interruption in your connection while the presentation was being downloaded. Your computer has saved the incomplete file, and even when you click the refresh button it is still displaying the incomplete file. To fix this, you'll need to delete your temporary internet files. On Windows computers, go to the Internet options window and click to delete your temporary internet files. On Macintosh computers, go to your browser's Preferences window and clear the cache.
If you are on a dial-up connection and the pictures look distortedMany dial-up Internet service providers have a "download accelerator" feature. This feature causes web pages to load more quickly through a slow dial-up connection, but it does so primarily by reducing the quality of the images that are downloaded. This reduction in quality is not always noticeable on normal web pages, where the images do not fade or change. It is much more of a problem with dynamic presentations such as the daily slide shows. If you are using a download accelerator, try setting it for maximum image quality and minimum acceleration BEFORE clicking on the slide show link. If you are unsure how to do this, or are unsure whether or not your service has download acceleration, contact your Internet provider.