Daily Motivator Slide Show Troubleshooting page

If you're having problems viewing the slide show version of The Daily Motivator, here are some things to check.

If you are able to see the pictures but cannot hear the music, click here to go to the Music Troubleshooting Page.

Do you have a "pop-up blocker" program?

Some pop-up blockers have an option which allows you to block all Flash movies. If you have that option checked, you'll be unable to see the slide shows. If you have a pop-up blocker, make sure it's NOT blocking Flash movies.

Make sure you're clicking on the correct link.

There are three links in the daily e-mail you receive. One link is to the main page of The Daily Motivator. Another link is to the Subscriber Area. The other link is the one that will bring up the slide show. The slide show link is the one right after the words that say:

To view this message as a self-running slide show, click on the link below

The link includes a question mark and some random numbers & characters after the question mark. If you are copying and pasting the link, be sure to copy the entire link (it should be on a line by itself).

Windows Users - Close all windows in Internet Explorer before clicking on the link

After you click on the link in your e-mail, the slide show will open in your web browser (most common web browser - Microsoft Internet Explorer). If you already have Internet Explorer open and minimized, the slide show will open in Explorer but you won't see it because it is in the window that is minimized.* So the best thing to do is to close all your Internet Explorer windows before clicking on the link. Alternately, you can click on the link and then click in the taskbar on the button that will say "Positive Pause Daily Version." (*The Macintosh version of Internet Explorer does not have this issue.)

If the link doesn't show up as an active link in your e-mail

Some older e-mail programs will not convert the link to an active link. If you see the words "To view this message as a self-running slide show, click on the link below" but the line below those words is not an active link, here's what to do:

  • Use your mouse to select the entire line that contains the link (it begins with http://)

  • Select "Copy" from the "Edit" menu of your e-mail program.

  • Go to your browser program (Internet Explorer or Netscape Navigator or the AOL web browser)

  • Click in the area where you would normally type in a web address. If there is an address already there, delete it.

  • Select "Paste" from the "Edit" menu of your browser program.

  • Click the "Go" button on your browser.

If you click on the link and absolutely nothing happens

If the link shows up in your e-mail as an active link, and yet when you click on it your web browser does not come up, then most likely some program or some person has changed the security settings on your computer so that it doesn't permit you to click on links in e-mail messages. Try opening another e-mail with a web link in it to see what happens when you click on that link. If your computer is not allowing you to click on links in e-mail messages, then you will need to contact your computer or software provider for further details on how to get this working correctly.

You can also access the slide show from the Subscriber area.

If you're still having trouble with the link, there's an alternate method of viewing the current day's slide show. Just go to the Subscriber Only section of The Daily Motivator website and LOG IN using your subscription address. Then click on the "Slide Show" button. To get to the subscriber log in page, click HERE.



Make sure you have the current version of the 
Adobe Flash Player
or higher.


The visual portion of the slide show requires the Adobe Flash Player. 
This plug-in is available free of charge for Windows, Macintosh and Unix platforms 
and is already installed on most computers, but some 
older computers may not have it or may have an older version. 



To make sure you have the current version, here's what to do:


    
    
  • Click HERE to go to the Macromedia test page. If there is an installation problem with your Flash plugin, 
going to this page should help you correct it.
    
  • You should see two boxes on the left side of the page. The lower 
box should say Adobe Flash Player. Move your pointer over the 
blue "About" box and notice what numbers it gives you for the version. 
It should be a series of 4 numbers, like 8,0,41,0. If the first number is 
lower than 8, you have an older version of the Flash plug-in and you'll need to 
upgrade to be able to view The Daily Motivator slide shows.
    

  • To download and install the current version of the Flash plug-in, click on 
the "DOWNLOADS" button at the top of the Macromedia test page.
    






Make sure you are connected to the Internet

Only the link to the slide show is included in the e-mail you 
receive. To view the slide show, your computer must be connected to the 
Internet at the time you first view it.





Give your browser enough memory

The slide show file contains several large photographs and because of that 
it requires a fairly large amount of space in your computer's memory. If you're 
able to click on the link, and then you see the "Loading" message, but you 
just see a black screen after that, then it could be that your browser is 
running low on memory. Try quitting your browser (Internet Explorer or 
Netscape). Then re-start your browser and try viewing the slide show again.





If you are on a corporate network (LAN)

If you are accessing the Internet through your company's LAN, you may be 
behind a firewall which could be set up to prevent the downloading of large 
files such as the slide show file. If this is a possibility, contact your 
network administrator and tell him/her that you're having trouble viewing a Flash 
("swf") file that is approximately 600K bytes in size.




If you are on a dial-up connection

The Daily Slide Show is from 400K to 600K bytes in size. On a 28.8 or 
slower dial-up connection, it may take 30 seconds or more to begin running.




If the slide show starts out fine and then stops midway through

This happens most often with AOL users. 
Most likely there was an interruption in your connection while the 
presentation was being downloaded. Your computer has saved the incomplete 
file, and even when you click the refresh button it is still displaying the 
incomplete file. To fix this, you'll need to delete your temporary 
internet files. On Windows computers, go to the Internet options window 
and click to delete your temporary internet files. On Macintosh computers, 
go to your browser's Preferences window and clear the cache.





If you are on a dial-up connection and the pictures look distorted

Many dial-up Internet service providers have a "download accelerator" 
feature. This feature causes web pages to load more quickly through a slow 
dial-up connection, but it does so primarily by reducing the quality of the 
images that are downloaded. This reduction in quality is not always 
noticeable on normal web pages, where the images do not fade or change. It 
is much more of a problem with dynamic presentations such as the daily 
slide shows. If you are using a download accelerator, try setting it for 
maximum image quality and minimum acceleration BEFORE clicking on the 
slide show link. If you are unsure how to 
do this, or are unsure whether or not your service has download 
acceleration, contact your Internet provider. 





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